Privacy Policy
MAU Merchant by MAU Accounts DAO adopts the following privacy policy and rules for handling personal data:
(in the text, all terms that start with a capital letter are defined as stated in the Mutual Obligations Accounting Agreement).
1. General Provisions
1.1. MAU Merchant by MAU Accounts DAO is committed to protecting the privacy of all Participants. Before using the Services or accessing the Site and other information and/or technical systems and resources supported by MAU Merchant (hereinafter referred to as the "Resources"), you should carefully read this Privacy Policy to familiarize yourself with your rights and what we can do with your personal information.
1.2. All individuals or other entities that use the Resources must join the Mutual Obligations Accounting Agreement, thereby becoming its Participants.
1.3. In the subsequent text of the Privacy Policy, MAU Merchant by MAU Accounts DAO is referred to as "we", the user and/or Participant as "you", or other second person pronouns.
2. Purposes of the Privacy Policy
The Privacy Policy defines the types of personal data that we may collect and/or use in the course of providing our Services, as well as how we will use and protect this data.
3. Your Consent
We recommend that you carefully read and understand the terms of this Privacy Policy. By accessing our Resources, regardless of whether you have joined the Mutual Obligations Accounting Agreement and thereby become a Participant, you express your consent, understanding, and confirmation of the following:
3.1. Based on your own free will and consent, you agree to disclose your Personal data to us;
3.2. You agree to comply with all the provisions and conditions of this Privacy Policy;
3.3. You agree that we may collect information about you when you log into any of the Resources, register on the Resources, join the Mutual Obligations Accounting Agreement, and/or use the Services offered by us;
3.4. You agree to any changes we may make to our Privacy Policy in the future;
3.5. You agree that our partners, affiliated entities, and employees may contact you in connection with services and products that, in our reasonable opinion, may be of interest to you (unless you have expressly stated in writing that you do not wish to receive such information).
4. Information Collected
4.1. When you use the Resources, you agree to allow us to use cookies to track all of your actions and collect and store all information you leave on the Resources, including, but not limited to, your IP address, location, and other information. For more information on how we use cookies, please refer to our Cookie Policy.
4.2. By using the Services and/or Resources, you provide us with the following categories of information:
4.2.1. Identification information. This information can help us verify if you are authorized to use our Services. It includes, but is not limited to, your name, residential address, mailing address, identity documents, and corresponding numbers issued by competent authorities of various jurisdictions to confirm your identification information, as well as any other information that can help us verify your identity.
4.2.2. Contact information. This information helps us communicate with you during the provision of the Services, including, but not limited to, your phone number, active email address, mailing address, and information related to your debit card and/or accounts with other financial institutions.
4.2.3. Transaction information. When using our Services, we collect information about your cryptocurrency transactions, including, but not limited to: cryptocurrency wallet addresses, blockchain transaction identifiers, payment metadata (such as memo or tag fields), transaction amounts and currencies, as well as notification endpoints (webhooks) provided by merchants for order status updates.
4.4. When you use any of the Resources or Services, we may collect additional information to improve the functionality and enhance your experience using our Resources and Services, as well as their security or in compliance with any court order, applicable laws, administrative rules, or any directive from any competent authority of the relevant jurisdiction.
4.5. If you visit any links to third-party websites, pages, content, or platforms that may be accessible through links on the Resources or any link from any of our third-party partners, you must and will be required to agree to and comply with the separate and independent privacy policy of such third parties. This Privacy Policy does not apply to third-party websites, and we do not take any responsibility for the content and activities of such sites, operated by third parties.
5. Methods of Information Collection
We collect your personal data based on:
5.1. Information you provide to us directly when contacting us;
5.2. Information we receive from third parties, such as third-party service providers;
5.3. Information obtained during our business relationship with you;
5.4. Information collected when you use our Resources and Services;
5.5. Information collected from publicly available sources.
6. Residents of the European Economic Area (EEA)
6.1. Regarding Personal Data protected by the General Data Protection Regulation (GDPR), you have a number of legal rights related to the Personal Data you store with us, including:
6.1.1. To receive information about the processing of your Personal Data by you and to access the Personal Data you have provided to us. Please note that in some cases we have the right to refuse such requests for access to copies of Personal Data (especially information covered by legal professional privilege).
6.1.2. If your Personal Data is inaccurate or incomplete, you may request us to make corrections. To do so, we may ask you to provide copies of valid identification documents to verify the authenticity of your identification information.
6.1.3. In some cases, you may request us to delete your Personal Data. Please note that under certain circumstances (such as for reasons of public interest, public health, or scientific and historical research), we have the right to retain your Personal Data even if you request its deletion.
6.1.4. In some cases, you may object to the processing of your Personal Data and request us to restrict the processing of your Personal Data. Similarly, in some cases, we have the right to reject your request even if you object or request us to restrict the processing of your Personal Data.
6.1.5. In some cases, you may withdraw your consent for the collection and processing of your Personal Data. In the presence of other legal grounds, we also have the right to continue using or processing without your permission.
6.1.6. Some information we collect about you may include special categories of personal data (such as information about racial or ethnic origin, criminal offenses committed, or suspected criminal offenses). Normally, we request your specific permission to process Personal Data related to these special categories of data. If you do not provide us with this information or object to us processing such information, the consequences may be that we are unable to provide our Services to you.
6.1.7. If you reside in the EEA and have concerns about our processing of your Personal Data that we cannot resolve through our internal procedures, you have the right to lodge a complaint with the data protection authority in your place of residence. Contact information for your local data protection authority can be found at: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.
6.2. We will consider all requests and complaints received and provide you with timely responses. We may ask you to provide a valid copy of an identification document so that we can fulfill our security obligations and prevent unauthorized disclosure of data. We have the right to charge you a reasonable administrative fee if your request for access to data is clearly unjustified or does not comply with our obligations, or if you ask us to provide additional copies of your Personal Data.
6.3. To facilitate the provision of Services to customers in the EEA, we request explicit consent for the transfer of Personal Data from the EEA outside this territory. If you are an individual located in the EEA and refuse to give consent for such transfer, you will no longer be able to use our Resources and Services.
7. Use of Cookies
7.1. When you visit our Resources, we use Google Analytics, which operates with the help of cookies, to monitor our performance and check the effectiveness of online advertising. A cookie is a small set of data that is sent to your browser and stored in the permanent memory of your computer. Cookies can only be saved on your computer when you use it to access our Resources.
7.2. Cookies are typically used to record visitor preferences when viewing the content of our Resources. The information collected through cookies is non-personalized aggregate statistical data and does not include Personal Data.
7.3. Cookies allow the technical system supporting the operation of the Resources and/or the provision of Services to recognize your browser and to store and retrieve the stored information. They cannot be used to obtain your data stored in the permanent memory of your computer, your email address, or your personal data. Most browsers support receiving cookies. You can configure your browser to reject cookies or immediately notify you when you are downloading cookies. However, if you configure your browser to disable cookies, you may not be able to use certain features of our Resources. For more information on how we use cookies and how you can disable them, please refer to our Cookie Policy.
8. Use of Collected Personal Data
8.1. We use the information we collect from you for the following purposes or in the following ways:
8.1.1. to provide you with our Services;
8.1.2. to identify and confirm your identity when using our Resources or Services;
8.1.3. to improve and enhance the Services and Resources (your information and feedback received by us can help us improve our Services, as well as the functionality and performance of the Resources, so that we can more effectively respond to your requests and needs);
8.1.4. to keep statistics on the usage of our Resources and use it for data analysis;
8.1.5. to account for your personal experience (your information will help us better respond to your personalized needs);
8.1.6. to support transaction processing (your information, both public and private, will not be sold, exchanged, transferred, or otherwise provided to any other company for any reason without your consent, except where expressly done for the purpose of conducting the transactions);
8.1.7. for regular email communication (the email address you provide for order processing may be used to send you information about your orders, as well as informational newsletters, notifications, information about related products or services, etc., that we may send you from time to time);
8.1.8. to communicate with you regarding matters related to your accounts, including requesting any additional information or documents;
8.1.9. to implement security measures to protect your account, including, among other things, conducting two-factor authentication;
8.1.10. to assess your credit risk and other risks in accordance with our defined parameters;
8.1.11. to detect and mitigate fraud risks and other unlawful activities;
8.1.12. to ensure compliance/protection of our rights;
8.1.13. to comply with applicable laws, regulations, and/or orders of competent authorities in relevant jurisdictions;
8.1.14. to achieve other purposes specified in the Mutual Obligations Accounting Agreement, using all lawful means applied to meet such purposes.
8.2. We do not sell, exchange, or otherwise transfer your Personal data, and we do not allow others to collect and use your Personal data; however, we may disclose and transfer your Personal data in the following circumstances:
8.2.1. to our affiliated entities, trusted third parties who assist us in maintaining our Resources, conducting our activities, and/or providing you with Services, provided that such parties agree to and have taken appropriate measures to maintain the confidentiality of such information;
8.2.2. in cases where we believe that the disclosure of relevant information is appropriate or required by any applicable laws, regulations, rules, or court orders or other competent authorities in relevant jurisdictions, as well as necessary to implement our strategies and ensure proper functioning of the Resources, or may be necessary to provide the Services, or to protect the rights, property, or safety of us or others. However, your information will not be provided to third parties for marketing, advertising, or other similar purposes.
8.3. You agree that we have the right to transfer your Personal data:
8.3.1. to members of our group of companies, including our subsidiaries, companies under common control, as well as their respective contractors, affiliated entities, employees, or representatives;
8.3.2. to our suppliers, contractors, and other third parties who help us provide you with the Services;
8.3.3. to entities in connection with any financing, acquisition, merger, or acquisition procedures that involve the disclosure of a specific portion or all of our business or assets;
8.3.4. to competent authorities and government bodies, officials, regulatory authorities, or other third parties โ for the purpose of complying with the legislation of relevant jurisdictions, court orders, or other jurisdictional authorities.
9. Data Protection
9.1. We take appropriate physical, electronic, managerial, and technical measures to protect and ensure the security of your Personal Data. We will do everything possible to ensure that any Personal Data collected through our Resources is not accessible to any third party not affiliated with us. The security measures we can take include, among others:
9.1.1. Physical measures: carriers with your Personal Data will be stored in a securely closed place.
9.1.2. Electronic measures: computer data containing your Personal Data will be stored in computer systems and storage media subject to strict login restrictions.
9.1.3. Management measures: only employees authorized by us may access your Personal Data, and these employees will need to comply with our internal rules of confidentiality in relation to your Personal Data.
9.1.4. Technical measures: encryption technologies such as Secure Socket Layer (SSL) may be used to transmit your Personal Data.
9.1.5. Other measures: our network servers are protected by an appropriate "firewall".
9.2. If you become aware of any security loopholes on our Resources, please contact us immediately so that we can take appropriate action as quickly as possible.
9.3. Despite the above technical and security measures, we cannot guarantee that information transmitted over the Internet is absolutely secure. Therefore, we cannot make absolute guarantees regarding the security of the Personal Data you provide to us; you assume this risk yourself. We will not be responsible for any breach of security unless it is due to our negligence.
10. Changes to the Privacy Policy
10.1. We may update or modify this Privacy Policy from time to time by posting a new version of the Privacy Policy on the Resources or at a new address/link that we will provide in the future. Please check back from time to time to confirm that you have read the latest version and understand its full content.
10.2. If we make any significant changes to this Privacy Policy (changes related to the nature of the information collected, the purpose of collection, or other important aspects), we will notify you by placing a prominent notice on the Resources.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or its application, please contact us at legal@mauaccounts.com.